Health Identifiers
Eliminate duplicate patient records
Duplicate patient records are one of the most common — and dangerous — data quality problems in healthcare. The fix combines technology (IHI matching) with process (registration workflows and staff training).
Common challenges
What teams struggle with
Years of accumulated duplicates
Legacy systems may have thousands of duplicates built up over time.
Fear of incorrect merges
Merging two different patients is worse than having duplicates — teams need safe workflows.
Cross-system duplicates
Duplicates span dispensing, billing, and clinical systems that don't share a patient index.
Staff workarounds
Reception staff create new records when they can't find existing ones quickly.
How we help
Practical solutions that ship
Duplicate detection audit
Analyse your data to quantify the problem and prioritise high-risk duplicates.
Registration search improvements
Faster, smarter patient search at registration to prevent new duplicates.
Safe merge procedures
Clinical review gates and rollback capability for merge operations.
Master patient index
Central index linking all local patient IDs to a single verified IHI.
Frequently asked
Questions about duplicate patient records solution
How long does deduplication take?
Depends on volume and data quality. A targeted pilot on your worst-affected site can show results in 4–6 weeks.
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